Airport AI has been acquired by 15below

Airport AI has been acquired by 15below, a UK-based leader in automated passenger communications backed by LDC. This transaction represents a strategic opportunity to combine complementary capabilities across the airport and airline sectors, creating a unified platform for real-time, personalized passenger engagement. The acquisition is expected to unlock significant growth potential, positioning the business as the go-to solution for travel industry communications.

Airport AI is a customer service platform designed specifically for airports, using automation and artificial intelligence to enhance the passenger experience while reducing support costs. The platform provides real-time, multilingual assistance through channels like websites, messaging apps and voice assistants. It enables airports to automate up to 90% of passenger queries, deliver targeted marketing and gather actionable insights. Trusted by over 80 airports globally, Airport AI is mainly focused on Europe, with a growing presence in Australia, the USA and Saudi Arabia.

15below is a UK-based travel technology provider that helps airlines and travel operators automate and personalize passenger communications. Its platform integrates with reservation systems to deliver real-time, multi-channel messaging that improves disruption management, enhances customer experience and boosts operational efficiency. Serving over 70 global travel brands, 15below sends more than two million messages daily.

Oaklins’ team in Portugal acted as the exclusive advisor to the shareholders of Airport AI in this transaction, with the support of colleagues from Oaklins Cavendish, one of Oaklins’ member firms in the UK.